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ads not playing

Freddiesgirl05_
Freddiesgirl05_ Posts: 4 Newbie

when I click on the option to watch adds for extra moves many many times it will just go to a black page, the add never plays and I lose my opportunity to get my moves

Answers

  • kiara_wael
    kiara_wael Posts: 154,867 Candy Moderator

    Hi And Welcome to the King Community

    Thank you for reporting. In the meantime please force close the Apps and log in again

  • PummyRaj
    PummyRaj Posts: 42,838 Candy Moderator

    Hello @Freddiesgirl05_🤗 A Warm Welcome to the King Community!

    Are you getting this Black screen with every Ad or a few?


    I would suggest to report the Ads that are freezing or causing any sort of issues. You can report the Ads directly from your game by following below steps⬇️

    • Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
    • Click on the ? icon in the Settings window;
    • In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
    • The first option you see will be "Report an Ad";
    • Click on it to open and follow the suggestions & instructions to report the Ad.

    If you have any other questions, please type below🍫🍫

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