Four times this week I have been in the middle of completing Candy Royale and have been eliminated just as I move to the next episode while on a winning streak with a single life and/or I have received internet connectivity messages.
I have emailed King Customer Care, included as many screen shots that I was quick enough to capture and gotten no response. I continue to be referred to King Community help section https://kingcare.zendesk.com/hcwhich does not have any complaints and certainly does not provide any help with these specific events.
This happened yet again this morning when I hit the claim button and immediately I received the internet connectivity message. This is rather ironic considering that the game is calculating the number of Gold Bars throughout the event as other players are being eliminated and just when I hit claim the internet seems to have a connectivity problem again.
My Android cell phone also has internet available from my data in addition to my WIFI so there is definitely no issue with connectivity on my end. My device is set up for automatic updates for all apps, including Candy Crush, and there is lots of storage on my new device. These are all suggestions from King Customer Care which is a automatic generic message response. Then I keep getting these King Customer Care Satisfaction Surveys, for what???
When I closed out of my game and restarted again this morning it just restarted Candy Royale again (Picture 4) so if I played again I would not have gotten the Gold Bars again.
To date I have not received 63 Gold Bars, 144 Gold Bars and today 38 Gold Bars from the three times that I should have completed and/or completed Candy Royale in less that a week.
I am including the Top That Event in this discussion as well because this is another event that is also not awarding the Gold Bars which I discovered in Phase 2. Since then I simply do not strive or am I interested in participating in an event to receive the Gold Bars which have not awarded them since Phase 2.
I have suggested here in the Community and with King Customer Care that there needs to be an option to OPT OUT of these type events simply because it is a waste of time when you know in the end you are not getting the rewards.
Is there anyone here in the Community who can actually get this issue resolved? Surely I cannot be the only one having issues or perhaps players are simply no longer complaining because they get nowhere.
Please feel free to tag or send this to anyone who can get this issue fix permanently or simply just remove both these events, enough with the changes and testing.
I have no issue being a tester for events but at least give the rewards that are earned instead of continually insisting there are no issues on King's end with their servers.
Have a great day 😊
August 14, 2024 - 07:45 AM NST
These screenshots are from last week
