I can not shopping

san08

I can not shopping.

I haven't been able to make a
purchase in the store for several
days. I receive the following
message from Candy Crush: the
purchase cannot be verified due to
connection problems. We are
trying to check the status and will
be notified when this has been
resolved.

kiara_wael

Hi and Welcome to the King Community

Please check this step here

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version.
• Clear Cache (Android):
  1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
• Contact Support: Follow the steps mentioned above.

Please also check this page for more info

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation

kiara_wael

Hi and Welcome to the King Community

Please check this step here

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version.
• Clear Cache (Android):
  1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
• Contact Support: Follow the steps mentioned above.

Please also check this page for more info

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation