Welcome to the Candy Crush Saga Community
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Hello @katyjon🤗 A Warm Welcome to the King Community!
It sounds like you are playing the App version on your Chromebook!
Are you logged into the game with Facebook or King (email) account? If you have a Facebook account, can you please try to open the game on a browser (Chrome, Edge, etc.,) and see if the game works?
To reply or have any further questions, please type below🍫🍫