Why is the candy store not available, and when will it be back?

1968gamblej

IMG_3936.png

see attached

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/466090/why-is-the-candy-store-not-available-and-when-will-it-be-back

Hello @1968gamblej🤗 A Warm Welcome to the King Community!

Unfortunately, we do not have any update about when the App Store issue will be fixed! Please check latest comment by our Community In-charge —> HERE

If you haven't yet, can you please try the troubleshooting steps provided below⬇️

(1) Restart your Device —> This usually reconnects and refreshes your links to the Store.

(2) Update the Game —> Ensure your game is updated to the latest version.

(3) Clear Cache for App Store (iOS):

• There isn't a direct way to clear the cache for the App Store, but you can try logging out and back into your Apple ID:
• Go to Settings > [Your Name] > Sign Out. Then sign back in.

If the issue persists, please contact the King Player Support team for further assistance:

1. Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Go down to "Technical & Connection Issues" and click on it.
4. Select any suitable option and open it.
5. Scroll down and click on the "Contact Us" option at the bottom of the page and provide details about the issue.

Hope the issue will be cleared in your game soon and you will be able to use the App store soon🤞

If you have any further questions or need to reply back, please type below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/466090/why-is-the-candy-store-not-available-and-when-will-it-be-back

Hello @1968gamblej🤗 A Warm Welcome to the King Community!

Unfortunately, we do not have any update about when the App Store issue will be fixed! Please check latest comment by our Community In-charge —> HERE

If you haven't yet, can you please try the troubleshooting steps provided below⬇️

(1) Restart your Device —> This usually reconnects and refreshes your links to the Store.

(2) Update the Game —> Ensure your game is updated to the latest version.

(3) Clear Cache for App Store (iOS):

• There isn't a direct way to clear the cache for the App Store, but you can try logging out and back into your Apple ID:
• Go to Settings > [Your Name] > Sign Out. Then sign back in.

If the issue persists, please contact the King Player Support team for further assistance:

1. Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Go down to "Technical & Connection Issues" and click on it.
4. Select any suitable option and open it.
5. Scroll down and click on the "Contact Us" option at the bottom of the page and provide details about the issue.

Hope the issue will be cleared in your game soon and you will be able to use the App store soon🤞

If you have any further questions or need to reply back, please type below🍫🍫