Game is freezing up.

Ckak

When getting ads, the game freezes up and screen goes black. What is best way to fix.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/466324/game-is-freezing-up

Hello @Ckak 🤗 A Warm Welcome to the King Community!

Is it a particular Ac or all Ads does the same? Do you play other games and have Ads feature in those games? If so, do they work?

If it is only Candy Crush Saga you experience this issue and only certain Ads that are troublesome, as players, there is nothing we can do to resolve this issue, but sending a complaint to the King Player Support team.

Please report the Ads by following below steps on your mobile device ⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
• Click on the ? icon in the Settings window;
• In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
• The first option you see will be "Report an Ad";
• Click on it to open and follow the suggestions & instructions to report the Ad.

If you have any other questions, please type below🍫🍫