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Hello @steph6507🤗 A Warm Welcome to the King Community!
Are you playing Candy Crush Saga? If so, which device are you using to play the game?
Those 23 hours of free lives - did you earn them in an event/feature OR did you purchase in a package that was offered in the game?
You said you have tried everything on Support! Which "support" are you talking about?
Please reply by typing below🍫🍫