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Hello @Imtissal_chami 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
Are you playing Candy Crush Saga?
Can you please tell me which device you are using and how long have you been experiencing this issue?
Do you see any error message when you try to log into the game? If so, can you show me a screenshot of that error message?
Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫