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I Took a break from the game and when i came back it looks like i'm offline
I cannot participate in events or ask for lives of send friend requests or log in to my account
My progress is still the same
Hello @Imtissal_chami 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
Are you playing Candy Crush Saga?
Can you please tell me which device you are using and how long have you been experiencing this issue?
Do you see any error message when you try to log into the game? If so, can you show me a screenshot of that error message?
Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
Do you have a stable internet connection?
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
