Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I had to uninstall the game and reinstalle on a new phone. I lost all bonus, I had like 20candyball, I lost my progress in champion race and every on-going event...
Sign in or register to leave a comment and join the conversation.
Hello @jjjean🤗 A Warm Welcome to the King Community!
I remember reading about the boosters loss, somewhere in the "Help Center" of the game! But, I will send your feedback to our Community In-charge, so that, they can pass it on to the game team.
Thank you for joining our Community and have a great rest of the weekend🍫🍫
Okay thanks for the answer!
Do you think it would be possible, on a next update or something,to add a little disclaimer before people uninstalle the game or something ? For the next people to encounter this problem 👌🏻
Hello there and Welcome to Sweet King Community! @jjjean 👋😊
Oh Dear! We are very sorry to hear about you lost all of your inventory boosters and also lives as you did uninstalling the game then reinstalling the game on your new device! 😢
So you read these important notes when you have got trouble to lose all of your inventory lives and boosters! 👇⚠️
1. The inventory lives and boosters cannot be transferred / saved to your devices on any King's games when you switch out new or change or upgrade your device or uninstall and reinstall the game!
2. The inventory lives and boosters can saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many inventory lives and boosters on your device, as there is a chance they may be lost, or affect the game play.
Then unfortunately as we do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their player support team here and then ask and send your Game ID (How to find your Game ID), so they can help you. 😊
Hope you can understanding these important notes and thanks! 🤗
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Game Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
