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I had to uninstall the game and reinstalle on a new phone. I lost all bonus, I had like 20candyball, I lost my progress in champion race and every on-going event...
Hello @jjjean🤗 A Warm Welcome to the King Community!
I remember reading about the boosters loss, somewhere in the "Help Center" of the game! But, I will send your feedback to our Community In-charge, so that, they can pass it on to the game team.
Thank you for joining our Community and have a great rest of the weekend🍫🍫
Okay thanks for the answer!
Do you think it would be possible, on a next update or something,to add a little disclaimer before people uninstalle the game or something ? For the next people to encounter this problem 👌🏻
Hello there and Welcome to Sweet King Community! @jjjean 👋😊
Oh Dear! We are very sorry to hear about you lost all of your inventory boosters and also lives as you did uninstalling the game then reinstalling the game on your new device! 😢
So you read these important notes when you have got trouble to lose all of your inventory lives and boosters! 👇⚠️
1. The inventory lives and boosters cannot be transferred / saved to your devices on any King's games when you switch out new or change or upgrade your device or uninstall and reinstall the game!
2. The inventory lives and boosters can saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many inventory lives and boosters on your device, as there is a chance they may be lost, or affect the game play.
Then unfortunately as we do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their player support team here and then ask and send your Game ID (How to find your Game ID), so they can help you. 😊
Hope you can understanding these important notes and thanks! 🤗
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Game Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
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In the last two days the ads have stopped working. If you get a chance to view ads for extra moves the first ad works but when you select to watch the second ad it goes to run it but then the screen goes black and it then returns you to the game. This makes it very difficult and frustrating.
II have been playing this level since 3 days now and I have not been able to pass so I need assistance
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?
I lost almost 400 gold bars not knowing the reason. How may I know what was the reason or was there any system fault or something?
Estoy cansado que despues de ver un anuncio me eche del juego sin obtener la recompensa. Esto pasa demasiadas veces y me parece un fraude
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
