Error

Sare🍀

The game gives the error that you are not connected to the Internet or you are offline but I am connected to the Internet so I can not enjoy the game because I do not have a prize

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here




Sare🍀

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Thank you for your attention I tried all the ways you said, but there is still an error I even deleted the game and reinstalled it, this time I can't log into my account at all

Screenshot_20240906_160618_Candy Crush Saga.jpg

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/467136/error

https://community.king.com/en/candy-crush-saga/discussion/comment/3150940#Comment_3150940

Hello🤗 A Warm Welcome to the King Community!

I am very sorry to hear that you have reinstalled your game due to the glitch you are experiencing!!

The issue you were experiencing initially, was it with connecting to the store?

Which device are you using to play the game?