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Hello @She34street🤗 A Warm Welcome to the King Community!
Are you playing Candy Crush Saga Saga? If so, which device are you using?
What is happening when you try to make a purchase? Are you trying to purchase with the Gold Bars or with a credit card, etc., Do you see an error message?
The more details you provide, the better assistance we can be.
To reply back, please type below🍫🍫
Hello @She34street sorry to hear about it. Please wait for sometimes and try again also make sure your game is updated and internet connection is stable. After sometimes if you still see the same issue then take a screenshot and post it again to get a better understanding about your issue. Thank you