I have a problem and an error in the game

Question

Hi

I reached level 6581

And there was a technical error that caused me to lose the game and the prizes accompanying the series of victories I achieved

You can review the game that I played to make sure of this technical error

And I also want to be compensated for this technical error

Thank you

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/467789/i-have-a-problem-and-an-error-in-the-game

Hello @sekatwela🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!  You will have to contact King Player Support team and seek for their assistance.

** If you are playing the game on a computer - Facebook browser, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

* Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
* Click on the ? icon in Settings window;
* Scroll down to "Technical & Connection" issues;
* Choose a suitable option and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill the form and send your complaint.

If you have any further questions, please type below🍫🍫