Compra de passe dourado, insucesso

ctsantanarj

Fiz um compra do passe dourado hj, 15/9, e não chegou nada no app, pela segunda vez perco dinheiro. Como fazer para reaver o dinheiro? Já que o passe não será possível igual da outra vez. Perdi o passe e o dinheiro. Mas isso não está certo?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468316/compra-de-passe-dourado-insucesso

Hello @ctsantanarj🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

For the Golden Pass, I think you have to climb all the tiers and then only you can only collect the boosters you have purchased!! You do not have to play the new levels, but replay some old levels that you can finish easily (even level# 100, etc.,)

But, if you would like a refund, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

🔥 Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

If you have any other questions, please let me know🍫🍫