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Hello @Karen_Hammond-2🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
By any chance, are you playing the game on a computer - Facebook browser (Edge, Chrome, etc.,)? If so, do you see an error message while trying to make a purchase?
Can you show me a screenshot of that error message?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫