⛔️Black Screen while watching Ads - Reported on September 11th, 2024⛔️

JustAnn4

No bonus ads will load and I have to close the game. Any suggestions?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468318/screen-goes-black-when-trying-to-watch-video-ads-on-the-game

Hello @gravelgertty🤗 A Warm Welcome to the King Community!

It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.

Thank you for your patience & understanding🙏

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.

PummyRaj

Hello @JustAnn4 and @Steve_Cochrane🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing in your games!

King team detected this issue last week itself and they are working hard on a fix! If we have any updates, we will inform you all.

Thank you for your patience and understanding🙏

gravelgertty

why does my screen go black when trying to watch video ads?

raady6

لا تقلق امر عادي

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468318/screen-goes-black-when-trying-to-watch-video-ads-on-the-game

Hello @gravelgertty🤗 A Warm Welcome to the King Community!

It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.

Thank you for your patience & understanding🙏

gravelgertty

video ads came back for a little while and then went black again. Very

CandyW62

There seems to be a bad video during the video viewing to get boosters or lives. I click on watch video, it plays one video, then goes to next video and then screen goes black and no video plays. Forces me to have to close app, which then causes me to lose my place in the game and have to start level over again. There must be a bad video link in the game. Other videos play fine. Please fix. Its very frustrating.

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.

subby4243

When IWhen I go to watch and add the screen goes black?Why is this happening

tarp2

App is not working right when

Straypooch

Have to close app and log back in. Been going on since yesterday. Started after I reported Bakers Box not working. Any progress on fixing this?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback , This issues has been reported