Did not get bars but was charged

TeeLou

I tried 4 times to get gold bars but kept saying there was a trouble and to try again. Did not get my bars but they charged me. How do I get a tefund?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468584/did-not-get-bars-but-was-charged

Hello @TeeLou🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

Please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

🔥 Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

If you have further questions, please let me know by typing below🍫🍫