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Ad freezing Candy Crush
gonediving01
Posts: 2
Level 1
in Support
when watching 30 sec ads on iPad the ad freezes. I can continue by closing the ad. Watching ads for treats on iPhone works ok. I’ve updated the iPad and iPhone iOS and the app but it’s still happening.
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Answers
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Hello @gonediving01 Welcome to King Community. Sorry to hear about it. May i know for how long you are facing this issues? If its happening for a week then report it to Help Center to get a better assistant. Thanks
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Hello @gonediving01🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Since past week, many players are experiencing issues with the Ads regardless of the device they are using!
In your game, is it the same Ad that is freezing all the time or is it every Ad that freezes your game? When did the issue start? Can you please check which version of the App do you have right now?
Please reply by typing below🍫🍫0 -
Happens all the time. It always seems to happen when I’m watching ads for 4 extra moves and one spaceship. Always freezes at the space ship. When I’ve won the episode race and they offer watching additional ads for gold bars, it always locks up on the last ad where I can get an additional 20 bars. I’m beginning to think it’s intentional.
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