Ad freezing Candy Crush

gonediving01

when watching 30 sec ads on iPad the ad freezes. I can continue by closing the ad. Watching ads for treats on iPhone works ok. I’ve updated the iPad and iPhone iOS and the app but it’s still happening.

King3107

https://community.king.com/en/candy-crush-saga/discussion/468596/ad-freezing-candy-crush

Hello @gonediving01 Welcome to King Community. Sorry to hear about it. May i know for how long you are facing this issues? If its happening for a week then report it to Help Center to get a better assistant. Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468596/ad-freezing-candy-crush

Hello @gonediving01🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Since past week, many players are experiencing issues with the Ads regardless of the device they are using!

In your game, is it the same Ad that is freezing all the time or is it every Ad that freezes your game? When did the issue start? Can you please check which version of the App do you have right now?

Please reply by typing below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3156966#Comment_3156966

Hi @King3107

This Community Forum is here for the players to report the issues and post complaints!

Can you please stop suggesting the players to report to the Support?

MarilynRoss

Happens all the time. It always seems to happen when I’m watching ads for 4 extra moves and one spaceship. Always freezes at the space ship. When I’ve won the episode race and they offer watching additional ads for gold bars, it always locks up on the last ad where I can get an additional 20 bars. I’m beginning to think it’s intentional.