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Top that level downgraded

chriscandy

Hi I noticed that my level in top that collect blue candies is downgraded to level 10. I was in level 22. Please see attached screenshot. Please reinstate to the correct level.

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3159350#Comment_3159350

My pleasure @chriscandy🤗

chriscandy

Thank you Pummy Raj

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3157889#Comment_3157889

Hi @chriscandy 🤗 Good Morning!

Thank you for replying back with your device details.

I just checked my game and I have noticed that there is an announcement in the Help Center that, this particular issue with Top That feature is being investigated.

For future purposes, I will give you the steps to send a complaint directly from App version of the game⬇️

Click on the Pink Cogwheel (gear icon) located in top right corner of game map;
Click on the ? Icon in Settings window;
In the Help Center, scroll down to “Events” and click on it;
Select the event you need to report about and click to open it;
Check if any of the issues you are experiencing are listed there;
If not, scroll down all the way and click on “Contact Us”;
Fill the form and send your complaint.

This is the same procedure for all of the issues! In the main Help Center page, you will have to choose the option correctly for your complaint to reach the accurate station (My game progress, Purchases, Events, My Profile, etc.,), then look for the issue you are experiencing and proceed.

Please let me know if you need further assistance 🍫🍫

chriscandy

https://community.king.com/en/candy-crush-saga/discussion/comment/3157661#Comment_3157661

Hi Pummy, thanks for your response. Is there an email to send a complaint to King Player Support? I’m using an iPhone IOS version 17.6 and am using a single device.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468717/top-that-level-downgraded

Hello @chriscandy🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game with "Top That" feature!

I think the event ends on tomorrow midnight, right? I would suggest you to send a complaint to the King Player Support and file a complaint with them.

Please let me know if you need help with sending your complaint.

I too will report to our Community In-charge, so that they can pass it onto the Candy Studio. Can you give me these details⬇️

Device you are using;
If using a mobile device, which version of the App do you have right now;
Are you playing on multiple devices.

Please reply back by typing below🍫🍫