App crashed lost a lot of rewards

jessnicole418

my app crashed. I reopened it and the app acted like I lost my level. This is not the first time this has happened. I am beyond upset. I spent probably $20 trying to keep my streak going. Why does candy crush allow this to happen???

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact