Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Why the game suddenly closed in level 6601?
Answers
-
While playing the level 6601 suddenly (unexpectedly) closed. I was spent so much money on purchases also completed 12/18 step in tier 1 level it also vanished. I am very much disappointed and feel like uninstall the app when i spending my hard earning money on purchasing coins and boosters to complete the levels, but while playing if the app suddenly closed or return back to previous level why should i continue play please resolve my problem or else i will quit the game.
-
Hello @dayaNgowda🤗 A Warm Welcome to the King Community!
I am so sorry to hear about the issue in your game!
Did your game crash while you were in middle of playing a level OR while while racing in Candy Royale? Which device are you using to play the game?
If it is Candy Royale, I am seeing frequent complaints with this crashing issue! This feature has been causing various issues to the players🙃
Except for Community Managers, all of us in this Community are players like you. So, we can only help our co-players by suggesting on what to do! For this particular issue, I would suggest you to send a complaint to King Player Support team and request to reimburse your money!
I am assuming that you are playing the game on a mobile device. If so, please follow below steps to send your complaint⬇️
- Click on Pink Cogwheel (Gear icon) located in the top right corner of game map;
- Click on the ? icon in Settings window;
- Go down to "My Purchases" and click on it;
- Select a suitable option to open it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and send your complaint.
Once you send your complaint, you will be receiving an automated email. Please send a reply to that email and provide as many details as you can, if possible, add some screenshots (if you have any)! You should receive a reply from an agent soon (give 72 hours max)!
I will also report to our Community In-charge👍️Please let me know if you have any other questions🍫🍫
