Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:
Check Your Internet Connection
: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.Update the Game
: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.Clear Cache
: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.Log Out and Log Back In
: Try logging out of your King or Facebook account in the game, then log back in.Restart Your Device
: A simple restart can sometimes fix connectivity issues.