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Gold bars and store

Maprinzozo
Maprinzozo Posts: 1 Newbie

I can't use my gold bars or access store on Huawei

Answers

  • kiara_wael
    kiara_wael Posts: 153,993 Candy Moderator

    Hi and Welcome to the King Community

    Sorry to hear you're having trouble connecting to use your bars and get extra lives. Here are a few steps you can try to resolve the issue:

    1. Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.
    2. Update the Game: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.
    3. Clear Cache: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
    4. Log Out and Log Back In: Try logging out of your King or Facebook account in the game, then log back in.
    5. Restart Your Device: A simple restart can sometimes fix connectivity issues.

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