Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Please, how can I get back to watching the promotional videos to earn lives?
Answers
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Hello @glaucobc🤗 A Warm Welcome to the King Community!
Unfortunately, as players - it is not in our hands to get the Ads back into our games! It depends on the test groups we fall into to receive these special features! I am thinking that in recent shuffling, the group you are in might have been affected and hence, you are not receiving the Ads anymore!
But, no need to be despair! If you have received Ads once, you will receive again! All you need to do is - to make sure that your game App is regularly updated to the latest version; there is at least 2 GB free space on your device memory and you are active in the game. All these will increase your chances to receive Ads and other features.
If you have other questions, please let me know by typing below🍫🍫
