My game is crashing and clear all gellys and gifts

Nishadi

My games is crashing.I have done all the options but it is not back to normal.  Clear my all jellys and and offer. Please make arrangements to retrieve my jelly and other offers

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Which device and level are you play?

Nishadi

apple device and level 5214

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469215/my-game-is-crashing-and-clear-all-gellys-and-gifts

https://community.king.com/en/candy-crush-saga/discussion/comment/3160494#Comment_3160494

Hello @Nishadi🤗 A Warm Welcome to the King Community!

I am afraid that I did not understand the issue you are experiencing!

What did you mean by "clear my jelly and other offers"? Did you lose all the boosters that you have been collecting from Booster Wheel, etc.,?

Which version of the game App do you have right now? And, what is the model of your Apple device and which Software version do you have on it?

Nishadi

My apple phone is 12 pro max and after updating the 18 software my game locked up. Later I lost all the boosters I had collected from the Booster Wheel etc.

Nishadi

can you help me