Hello @hollyann27 Welcome to King Community. If you are talking about candy-crush-saga game then Please get in touch with one of our Expert @PummyRaj to get a best possible solution. Thanks
Yes, it is. I am sorry. That is how King run this game. Players who make a purchase with real money will lose their chance to watch boosters for freebies. King hope that once players have spent some money on the game they will continue to spend more.