Error message on Facebook

Question

Error message saying try again in a moment has been on Facebook for over 2 weeks. Is this being fixed or can you not play on Facebook anymore? When I load the app on my phone it takes me back to the beginning of the game and as I'm on a level over 14,000 this isn't acceptable. Please advise

AnitaJean · Answer

This is all I have been getting for weeks. I was on a level well over 14,000. I am playing on Facebook on a PC and never had trouble before. I have tried logging out of facebook and my computer but nothing seems to work. I was able to play Farm Heroes but not Candy Crush. It is nothing to do with online purchases. Thank you.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/469553/error-message-on-facebook

Hello @AnitaJean 🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!  Can you provide below details for me?

(1) The error message you see - is that with the game itself or while trying to make a purchase?

(2) Which device are you using to play the game?  Can you please show me a screenshot of your game map when it starts you at level #1?

Please reply by typing below.  To post screenshot, tap on the 2nd icon located in the bottom left corner of comment box🍫🍫