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I won the jackpot but didnt get anything!

Lydia-2
Lydia-2 Posts: 7 Level 2

I spun the wheel and it landed on jackpot. However nothing paid out, and then the next screen showed 0 time to my next spin. What kind for glitch i

s this???

Answers

  • PummyRaj
    PummyRaj Posts: 41,214 Candy Moderator

    Hello @Lydia-2🤗 A Warm Welcome back to the King Community!

    I am sorry to hear about the glitch in your game with Daily booster rewards!

    I would suggest you to contact King Player Support team and send a complaint about those missing boosters.

    ** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

    ** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

    • Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
    • Click on the ? icon in Settings window;
    • Scroll down to "Events" and click on it;
    • Look for a suitable option and click on it (I don't think there is "Booster wheel" option);
    • Scroll down all the way and click on "Contact Us";
    • Fill the form and Submit your complaint.
    • NOTE: Make sure to choose the correct options at "Topic" & "Subtopic" areas;


    You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.


    If you have further questions, please type below🍫🍫

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