Frozen game

Jan Jones

My game is greyed out and I can't do anything but the background is still moving and the music playing. I've deleted the app, restarted my iphone and reinstalled but the error is still there. Has my account been frozen out?

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , This issues has been reported to the Game Team

or  Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

CANDYCRUSHSAGAPLAYER

No it might be the glitch, hold up for some time