I want to change my password but I am not getting any mail to reset it

sunita034

Please resolve it

sunita034

I AM IN TROUBLE

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469914/i-want-to-change-my-password-but-i-am-not-getting-any-mail-to-reset-it

Hello @sunita034 🤗 A Warm Welcome to the King Community!

Can you please check your Spam folder as well as Promotions folder? Most if the times, the password reset email is reaching to “Spam” folder for some reason!!

Please let me know 🍫🍫

bear66927

you may need to wait for an hour for the email to get delivered. that happened to me and it came like 45 min after it said it was sent

sunita034

I am waiting for 7 days

sunita034

Already checked 8 times

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3165679#Comment_3165679

https://community.king.com/en/candy-crush-saga/discussion/comment/3165680#Comment_3165680

Hello @sunita034🤗 Welcome back to the King Community!

Are you trying to change the password for your game account?

If so, which device are you using? When you try to log into the game, do you see any error message? Can you please post a screenshot of that error message (please make sure to block your email address, etc.,).

To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

sunita034

https://community.king.com/en/candy-crush-saga/discussion/comment/3165687#Comment_3165687

There is no error message but it says that an email has sent into your Gmail account to reset tha password it does not show any error