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🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Connection issues
Answers
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Hello @boulaurie 🤗 A Warm Welcome to the King Community!
Some players are experiencing this glitch with the Chocolate Box for some unknown reason! The Candy Team is aware about this issue and are working on a fix.
What did you mean by “How do I restart without loosing all my games”?
At present, if the screen is frozen, all you can do is restart the App. But, first, take a screenshot of your Chocolate box to collect the rewards. Then, follow this —> Close the game — restart your device — reopen the game. With these steps, you should not lose any of your game progress.
After that, please send a complaint to the King Player Support team and request for your reward. Please check this link ⬇️ to know how to send your complaint for your prize from Chocolate Box
If you have any further questions, please type below🍫🍫
