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Connection issue with chocolate box claims. How do I restart with out loosing my games?
Hello @boulaurie 🤗 A Warm Welcome to the King Community!
Some players are experiencing this glitch with the Chocolate Box for some unknown reason! The Candy Team is aware about this issue and are working on a fix.
What did you mean by “How do I restart without loosing all my games”?
At present, if the screen is frozen, all you can do is restart the App. But, first, take a screenshot of your Chocolate box to collect the rewards. Then, follow this —> Close the game — restart your device — reopen the game. With these steps, you should not lose any of your game progress.
After that, please send a complaint to the King Player Support team and request for your reward. Please check this link ⬇️ to know how to send your complaint for your prize from Chocolate Box
If you have any further questions, please type below🍫🍫
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
