Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

PLAY STORE PURCHASE SEASON PASS NOT APPLIED

MUSIC CONTEST CANDY CRUSH SODA at 10 can't progress like this.

My Google Play store purchase debited from my checking account #GPA.3315-0015-5168-07754 and #GPA.3367-5473-6216-45815 shows activated in game under Season Pass but is not applied to lives.

Also, the screen was looking at no more switches available OOPS. Using up a life each time.

These purchases are time implemented and I can't use them. IT needs to address.

I need a refund if you cannot adjust it.

Accepted answers

All comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

With regards to the oops, in case you did not see my answers elsewhere, please make the RED match. See this video.

https://youtu.be/O8kmEhJ92mM?si=gR6xg3ryAEh27Mhl

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

Hello @crunched🤗 A Warm Welcome to the King Community!

The lives in your game did not become 8 and they are still showing as 5? If so, I would suggest you to contact King Player Support team and send a complaint about the glitch.

Since you are on mobile device, please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Go down to "Purchases" and click on it;
Select a suitable option and click to open it;
Scroll down all the way and click on "Contact Us';
Fill the form and submit your complaint.

You will be receiving an automated email, which is just an acknowledgement. Send a reply through that automated email and include all the details WRT purchase issue. An agent will be contacting you soon.

NOTE: Sometimes, the ? icon stays inactive on Android devices! If that happens to you, all you can do is to close the App and restart your device.

I am sorry to say that I am not clear on what you said here⬇️

Also, the screen was looking at no more switches available OOPS. Using up a life each time.

Are you seeing an "Oops" pop-up in a level? If so, which level is it?

Is it appearing every time you try to play the level? Can you please post a screenshot of that level - after you click on Play and opening the game board?

Hope to talk to you soon & have a great rest of the day🍫🍫

BossKing

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

Hello @crunched Welcome to King Community. Sorry to hear about your issues. For purchase related issues you should get in touch with King customer support and you will find it in game itself. Click on your My Account/Profile and you will see some options, among them click on "?" This and it will take you to the page where you will see a questions and answers. Go through with them and pick the right one which match your issues and follow the instructions. Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

BossKing

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

Hello @crunched🤗 A Warm Welcome to the King Community!

The lives in your game did not become 8 and they are still showing as 5? If so, I would suggest you to contact King Player Support team and send a complaint about the glitch.

Since you are on mobile device, please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
Go down to "Purchases" and click on it;
Select a suitable option and click to open it;
Scroll down all the way and click on "Contact Us';
Fill the form and submit your complaint.

NOTE: Sometimes, the ? icon stays inactive on Android devices! If that happens to you, all you can do is to close the App and restart your device.

I am sorry to say that I am not clear on what you said here⬇️

Also, the screen was looking at no more switches available OOPS. Using up a life each time.

Are you seeing an "Oops" pop-up in a level? If so, which level is it?

Is it appearing every time you try to play the level? Can you please post a screenshot of that level - after you click on Play and opening the game board?

Hope to talk to you soon & have a great rest of the day🍫🍫

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/469937/play-store-purchase-season-pass-not-applied

With regards to the oops, in case you did not see my answers elsewhere, please make the RED match. See this video.

https://youtu.be/O8kmEhJ92mM?si=gR6xg3ryAEh27Mhl

Pralinenschachtel
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…