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Hello @IgnacioTapia🤗 A Warm Welcome to the King Community!
It looks like you are talking about Candy Royale!
Can you please explain what happened with the Candy Royale race in your game? Did you win the race but, did not receive the Jackpot Gold?
What did you mean by —> to start game send me it lost, not possibly to play? Did you lose a level as soon as you started playing? Which level is it?
The more details you provide, the better assistance we can be🍫🍫