I can not login to game, it is been 1 hour is there any issue going on?

Question

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/470436/i-can-not-login-to-game-it-is-been-1-hour-is-there-any-issue-going-on

Hello @ZHSZ🤗 A Warm Welcome to the King Community!

We have received multiple complaints this week about this Grey screen issue!

Usually, it does clear by itself - but varies with each player!  For some, it was resolved in a day or two and for some, it took a week!!  As of now, the Candy Team could not reproduce the issue,  hence, could not send a fix either!!

We have been sending complaints to the game team as there are more players that are affected by this glitch!!

It would help if you can send a complaint from your side as well!  I am assuming that the "Home" screen - where you click on "Play" (the screen that we can log in)  is clear and you can click on all the buttons and everything visible, right?

If so, please follow these steps to send your complaint to the King Player Support team⬇️

* Force close the App and restart the device (OR remove the App from "recently used Apps);
* Reopen the App and do not click on Play;
* But, click on the Pink Cogwheel you see in the bottom left corner of game Home screen;
* Click on the ? icon in Settings window;
* Scroll down to "Technical & Connection Issues" and click on it;
* Select a topic that is suitable with the issue and click on it;
* Once it opens, scroll down all the way and click on Contact Us;
* Fill the complaint form and Submit it.

You will be receiving an automated email from the Support team, which is a norm!  Please send a reply through that email and provide as many details as you can along with the screenshot you posted above.

This way, the Player Support team will record your complaint and can send it to the Candy Studio.

Hopefully, the glitch will be resolved soon before you get a reply from the Support team🤞

If you have any other questions, please type below🍫🍫