Purchases cause freeze up!

renejo06

The past 3 purchases I made on candy crush have caused my tablet to freeze up. I've lost progress. So annoying. Will not be purchasing if this continues

7004968399

my purchase is freeze

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/470522/purchases-cause-freeze-up

https://community.king.com/en/candy-crush-saga/discussion/comment/3167101#Comment_3167101

Hello @renejo06 and @7004968399🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing while purchasing!

Can you both please provide below details⬇️

1. Which device you are using to play the game?
2. Which version of the App do you have right now?
3. Were you playing Candy Royale when you were making the purchase?

Please reply back by typing below🍫🍫

renejo06

Samsung tablet sm-t597p. Candy crush -regular game version 1.287.0.1