Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I made a purchase for 10 gold bars and the purchase went through. It gave the bars the game froze and my bars disappeared.
I will also report this issue to our Community In-charge!
But, I need to know (1) make & model of your device you are using and also (2) the version of the game you have right now. If they need any other details, I will get back to you.
Thank you very much for replying back and providing the details @eaglechick
We have been receiving complaints about game crashing after making a purchase! But, the solution varies with the feature they are playing! Hence, I needed to make sure if you were playing Candy Royale, etc.,
I would suggest you to send a complaint to King Player Support team by following below steps⬇️
Once you send your complaint, you will be receiving an automated email, which is a norm. Please send a reply through that email and include as many details as possible. If you have any screenshots, please include those in your reply. You should hear back from an agent within 72 hours (max). If you do not receive any reply within 2 days, please send a reminder reply through that automated email and inform them that you are still waiting to be helped.
No. I was trying to get more moves. It was 200 or 255 plus the train bonus. I purchased the bars and it showed me 19 bars but it froze. I had to close the app and come back. The bars were gone and my game was over.
@eaglechick could you please answer to @PummyRaj ? I got it that you are using cell phone to play your game but what is the name of your cell phone and if you have updated your cell phone or not. Please let us know so that we can try to define your issue in better way? Thanks
Hello again @eaglechick🙋♀️
One final question please! Were you playing Candy Royale when the game froze?
I’m using my cell phone.
I’m playing on my cell phone
Hi @eaglechick🙋♀️
I need to know the device you are using please!
Candy Crush saga
Hello @eaglechick🤗 Thank you for replying back and clarifying!
Yeah! I am aware that when the game crashes like this, the Gold Bars won't appear even if you log out of the game!
Can you please tell me which device you are using to play the game?
🍫🍫I meant gold bars. I logged out and logged back in and I still don’t have my bars.
Hello @eaglechick Welcome to King Community. Which game you are talking about? Could you please logout and login back to see if you find your gold bars or not. You can restart your phone too to resolve this issue. Thanks
Hello @eaglechick🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Which device are you using to play the game?
I need a clarification please! In the title of your question, you mentioned "what happened to my dice"! What did you mean by that?
Please reply by typing below🍫🍫
New here? Sign in or create an account to join the fun.
what about lost lives? Candy royale progress.
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Can someone please help me with level 4894 I'm stuck and only have 8gb and no boosters
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
