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every-time i have tried to play today, it gets to the map, screen darkens and then nothing happens. i have managed to play on my mobile once this afternoon. this happens on both my desktop via Facebook and mobile. it was fine yesterday.
Hello @diddydaddy 🤗 A Warm Welcome to the King Community!
I am so sorry to hear that you are experiencing the infamous “grey screen” issue🙁
More players have been experiencing this issue since past couple of weeks! Unfortunately, Candy game team is not able to send in a fix as they cannot reproduce the issue on their side, which makes it hard for the to figure out the cause for the glitch!!
Good thing is, this glitch is temporary and will clear by itself within a day or two (max I saw was 6 days)! Hopefully, the Grey screen will disappear from your game as well and you will be able to play the game again within a day or two!!
Would you mind sending a complaint to the King Player Support team, so that they can record your complaint? Hopefully, the more complaints the game team receives the quicker they can investigate🤞
Please let me know if you need help sending the complaint.
If you have further questions and/or to reply back, please type below🍫🍫
Hello @diddydaddy Welcome to King Community. Sorry to hear about that. Did you try to logout and login back? If so then try to restart your phone and check again the game if its still doing the same issue or not. Thanks
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what about lost lives? Candy royale progress.
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
can you please take a look and give me back mine golden bricks? I had over 2 thousand, and they disappeared!! I have send several emails and nothing has been done. Just general responses. Please!!! My user id: 15953290525
Can someone please help me with level 4894 I'm stuck and only have 8gb and no boosters
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
