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please help. Game frozen since music season began last night.
game still frozen
Hello @PattiT1🤗 Thank you for replying back!
Please follow below steps to send your complaint to King Player Support team⬇️
You will be receiving an automated email, which is the initial email. Please do send a reply through that automated email and explain the issue along with a screenshot of your game map screen.
An agent will be contacting you in 72 hours(max)! Even if they do not reply back to you, please don't worry about it as they cannot send a fix anyway! It's only the game Studio team that have to figure out why this glitch is troubling few players! But, by the time you receive a reply, I am sure that your game starts working again🤞
If you have any other questions, please let me know🍫🍫
yes, i need assistance to send my complaint.
You are experiencing the "Grey screen" glitch!!
Do you have access to a mobile phone to play the game? I don't think you will be able to play on it either! But, you can try and see!
Unfortunately, none of the troubleshooting steps will help you to resolve the issue😢 But, this glitch will resolve by itself within a day or two (sometimes, it takes a week)!! If it is possible, I would request you to send a complaint to the King Player Support team as they can record your complaint.
Please let me know if you need assistance to send your complaint.
Well I tried clicking on #2127, also on events, and shop. Nothing happens
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photo enclosed
it's the screen t play the next level, but won't let me click on anything
it's the screen to play the next level, but wont let me click on anything.
Hello @PattiT1🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
When you said "frozen" - do you see a Grey screen and you are not able to click on anything? If not, can you please explain what is going on?
I have tried all these things. Its not working
Hi and Welcome to the King Community
Thank you for report it , In the meantime , Please complete the following steps and let me know if they do not resolve the issue:
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I’m on level 18543 and there is no way to get out of it unless I buy bonus stuff. All my adds have disappeared so I can’t watch for extra moves. Will they return? I’ve been on this level for weeks and honestly I’m about to delete the app!
I was trying to contact the Shop to purchase gold bars but I keep getting a message saying that there is no internet connection. Sometimes, I managed to access the Shop but I am unable to proceed to the payment portal for tge same reason. I have restarted my phone before each attempt but to no avail. This caused me a race…
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Every single time i get the boost it will crash the game in max ten games saying that i encountered a mistake which we are fixing… altought this has been on for MONTHS. ive spend gold and items to boost my levels just because i have this boost just to lose it on your freaking bug… WHEN ARE U GONNA FIX IT
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
