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Unable to claim chocolate box prize
ClaireIrving
Posts: 3
Level 1
in Support
how can I get fix for chocolate box connection issue? It comes up every time I play and I can’t claim the prize. This is very annoying and frustrating. Love the game and can’t wait for this gremlin to go.This has been happening every time I play.
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Answers
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Hello @ClaireIrving Welcome to King Community. Sorry to hear about your issue. Are you talking about candy crush saga game? Try these logout and login back to see if you face the same error or not. If so then restart your phone and check back, please make sure your device is updated and have enough storage. Thanks
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Hello @ClaireIrving🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Chocolate Box! This is a known glitch and the Candy team is aware about it. They are working on a fix but, it is taking a lot longer than they expected to clear the glitch!! We have a discussion about it —> HERE.
In the meantime, players are advised to contact King Player Support team and request for their missing reward. Please follow below steps to send your complaint⬇️ (to be followed on App version game)- Open the game;
- Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Technical & Connection" issues and click on it;
- Select "Why is my game crashing/freezing" and click on it;
- Scroll down all the way and click on "Contact Us";
- Select "Events or Feature issues" at — choose a Topic;
- Select "I didn't receive my reward" at - choose a Subtopic;
- Explain the issue in "Tell us What you need" and submit your complaint.
You will be receiving an automated email after you send your complaint. Please send a reply through that email itself. If you have any screenshots, please attach them in that email. An agent should be contacting you within 72 hours(max). But, if you did not receive any reply within 2 days, please send another reminder. Somebody should contact you soon.
If you have any other questions, please type below🍫🍫0
