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how can I get fix for chocolate box connection issue? It comes up every time I play and I can’t claim the prize. This is very annoying and frustrating. Love the game and can’t wait for this gremlin to go.This has been happening every time I play.
Hello @ClaireIrving🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Chocolate Box! This is a known glitch and the Candy team is aware about it. They are working on a fix but, it is taking a lot longer than they expected to clear the glitch!! We have a discussion about it —> HERE.
In the meantime, players are advised to contact King Player Support team and request for their missing reward. Please follow below steps to send your complaint⬇️ (to be followed on App version game)
You will be receiving an automated email after you send your complaint. Please send a reply through that email itself. If you have any screenshots, please attach them in that email. An agent should be contacting you within 72 hours(max). But, if you did not receive any reply within 2 days, please send another reminder. Somebody should contact you soon.
If you have any other questions, please type below🍫🍫
Hello @ClaireIrving Welcome to King Community. Sorry to hear about your issue. Are you talking about candy crush saga game? Try these logout and login back to see if you face the same error or not. If so then restart your phone and check back, please make sure your device is updated and have enough storage. Thanks
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My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
This is happening a lot. Anyone else?
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
I am not receiving my rewards
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
