Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Advertisement after latest update.
The screen is going blank(full black) while clicking for advertisement on hard level window for boosters or after finishing levels for extended moves .This leads to losing streaks by restarting the app with no option to extend even with gold bars . This happened four to five times today .This is not expected during music tournament finals .Previously candy crush app knows the app shutdown unexpectedly and gives free boosters .So please fix the bug and give a new update for the advertisement screen area . Already new Android app update shows 30+5+3 seconds ad now instead of 15-30s ads .
1
Best Answer
-
Hello @liofy07🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Ad videos!
I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.
Please follow below steps to send your complaint⬇️
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in the Settings window;
- In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
- The first option you see will be "Report an Ad";
- Click on it to open and follow the suggestions & instructions to report the Ad.
If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!
Please reply back by typing below🍫🍫3
Answers
-
Hello @liofy07🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the Ad videos!
I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.
Please follow below steps to send your complaint⬇️
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in the Settings window;
- In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
- The first option you see will be "Report an Ad";
- Click on it to open and follow the suggestions & instructions to report the Ad.
If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!
Please reply back by typing below🍫🍫3 -
Thank you .
I reported in advert option and in bug option .I wanted to finish first in leaderboard and then rest .Guess I will take a long rest now after losing the streaks 5-6 times by this blank ad bug .Android v 1.287.01 on OnePlus .
2 -
There was a new update today and still it goes blank in some level ads .I am not wasting my time to be first in leaderboard with streak broken every time by ads error .To extend 1-5 moves to pass the level I don't want to use gold everytime without trying 1 or 2 ads .
0
