Candy Royal Event

danycouly

Good morning, I was well on my way to the Candy Royal event where I had to complete 21 levels and, at the 18th, for no reason, I got the message "it's over for you"! This is already the second time I've encountered this problem! Do you have an explanation?

King3107

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

Hello @danycouly Welcome to King Community. Sorry to hear about it. Someone from expert team members will get back to you on this matters at their earliest convenience. Appreciated your patience. Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

Hello @danycouly🤗 A Warm Welcome back to the King Community!

I am very sorry to hear about the glitch in your game!

By any chance, did you open a secondary device for any reason while playing the challenge on a different device? The Candy Team informed that this would be one of the causes for the Candy Royale to misbehave😕

If that is not what happened, I would suggest you to send a complaint to the King Player Support team and find out what happened. Also, see if they can give you any compensation!

Would you need help with sending your complaint? If so, I need to know which device you are using to play the game.

Please reply back by typing below🍫🍫