Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Royal Event

Good morning, I was well on my way to the Candy Royal event where I had to complete 21 levels and, at the 18th, for no reason, I got the message "it's over for you"! This is already the second time I've encountered this problem! Do you have an explanation?

Accepted answers

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

Hello @danycouly🤗 A Warm Welcome back to the King Community!

I am very sorry to hear about the glitch in your game!

By any chance, did you open a secondary device for any reason while playing the challenge on a different device? The Candy Team informed that this would be one of the causes for the Candy Royale to misbehave😕

If that is not what happened, I would suggest you to send a complaint to the King Player Support team and find out what happened. Also, see if they can give you any compensation!

Would you need help with sending your complaint? If so, I need to know which device you are using to play the game.

Please reply back by typing below🍫🍫

BossKing

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

Hello @danycouly Welcome to King Community. Sorry to hear about it. Someone from expert team members will get back to you on this matters at their earliest convenience. Appreciated your patience. Thanks

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Accepted answers

All comments

BossKing

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471356/candy-royal-event

Hello @danycouly🤗 A Warm Welcome back to the King Community!

I am very sorry to hear about the glitch in your game!

If that is not what happened, I would suggest you to send a complaint to the King Player Support team and find out what happened. Also, see if they can give you any compensation!

Would you need help with sending your complaint? If so, I need to know which device you are using to play the game.

Please reply back by typing below🍫🍫

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…