I purchase lives and special help incentives. The problem is, I'm not receiving the extras paying fo

SuzanS1

I love the game, but want what I pay for. How can I get them?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471845/i-purchase-lives-and-special-help-incentives-the-problem-is-im-not-receiving-the-extras-paying-fo

Hello @SuzanS1🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game! There could have been issues on King servers or the connection on your side!

Whenever you did not receive any of your purchased items, please contact the Customer Support depending on the device you use⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

🔥 Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

If you have any other questions, please let me know by typing below🍫🍫