Chocolate Box didn’t give right amount of gold bars

Question

I was supposed to get 30 and only got 10. I just started a new box (last prize is 40 gold bars) so I can’t get screen shots. Is there any way to recover the missing 20 gold bars?

cmasnow · Answer

my current chocolate box

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/471937/chocolate-box-didn-t-give-right-amount-of-gold-bars

Hello @cmasnow 🤗 A Warm Welcome back to the King Community!

I am sorry to hear about the issue with the Chocolate Box rewards in your game!

I would suggest you to contact the King Player Support team and send a complaint.  I do not know if they will be able to assist you with the missing Gold Bars as you do not have a screenshot!  But, I am assuming they will be able to check your account🤞

** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us

** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️

* Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
* Click on the ? icon in Settings window;
* Scroll down to "Events" and click on it;
* Look for Chocolate Box and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm!  Please send a reply through that email itself and include as many details as you can.  A screen recording or screenshots would help better to build your case.

If you have further questions, please type below🍫🍫

gracieallen · Answer

maybe directly email candy crush!