Will we get our streak and rewards back once the glitch is fixed

angie12AB

I was willing to buy more gold just to keep playing so I don’t lose my 56 win streak and my extreme colour bomb and I could not purchase gold for 1.99 just so I can complete the level and now I lost it all because of the stupid update

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3175860#Comment_3175860

Hi Angie12AB 😊

I’m really sorry to hear that you lost your win streak and power-up due to the connection issue, it must have been so frustrating, especially after getting that far! 😔

Unfortunately, when it comes to glitches like this, win streaks and rewards usually aren’t restored automatically once the issue is fixed. I know that’s not the answer you were hoping for. However, I’d still encourage you to reach out to Player Support directly from your game to explain what happened. They might be able to look into it for you and assist further.

To contact support:

• Open your game and go to the settings menu (gear icon).
• Tap on the "?" and select the topic related to your issue.
• Scroll down and select "Contact Us," and give them as much detail as possible.

I hope this helps 🙂