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Hello @charu_seshu 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you did not receive your purchased items into your game! Can you please tell me which device you are using to play the game?
To reply back, simply type below🍫🍫
Hi and welcome to the King Community
Thank you for the feedback. For the purchase that you didn't receive and how to get that refunded or compensated Please check Here