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Hello @Jacyanny🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game!
Can you please tell me which device you are using to play the game? If using a mobile device, which version of the App do you have right now?
When did the issue start? Do you see any error message when you try to make a purchase?
Please reply by typing below. If you have any screenshots, you can post them by clicking on the 2nd icon located in the bottom left corner of the comment box🍫🍫