I cant connect my facebook account on iphone

Question

when i try to connect my facebook account i get an error with invalid email or password.

Already tried deleting the app, deleting settings from app, deleting facebook from iphone.

Im on iphone 15 pro max with iOS up to date

i have no issues connecting candy crush with the same facebook on my iPad?

Does anyone have a solution for this problem?

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/472606/i-cant-connect-my-facebook-account-on-iphone

https://community.king.com/en/candy-crush-saga/discussion/comment/3178289#Comment_3178289

Hello @daanbongers and @techdw🤗 A Warm Welcome to the King Community!

I am sorry to hear that you both are experiencing "connection" issue in your game!

You are right!  This issue is occurring only on iPhones but not other devices!!  I am sorry that none of the troubleshooting steps worked for you!

The final step is to send a compliant to the King Player Support team by following below steps⬇️

* Open the game app and go to the settings menu (Pink Cogwheel/gear icon).
* Tap on the "?" and select the topic of the issue.
* Scroll down to "Technical & Connection issues" and click on it;
* Select an option that fits with the issue and click on it;
* Scroll down all the way and click on "Contact Us" located in the bottom of the screen;
* Fill the form providing details about the issue, including a screenshot if possible.

I hope this helps! If you have any further questions, please let me know🍫🍫

techdw · Answer

I can confirm this issue. Recently, I switched from my Android phone to a new iPhone. The fb account works as expected on Android, but not iphone.

Tried all the workaround in the whole community:

* All methods failed in

https://community.king.com/en/blog/discussion/247418/having-problems-connecting-to-facebook-on-your-apple-device

* Unlink games in fb at Android and relink it on iPhone, still failed
* Try binding fb with king account in game with same email on Android, but It's absolutely not possible because the game doesn't design such ui in game.
* I bet I tried all QA developer techique to try to login in on iphone, but still no luck.

Now, I believe this is absolutely candy crash dev problem who responsible for authentication. No more user's fault.

daanbongers · Answer

i tried everything, still not working