Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 2
Different device models/types have different coding versions. Sometimes when an update is pushed through it will work on most devices, but others will require additional coding fixes to make it compatible. I've had that issue with other apps in the past, works on one device but not the other. Best to send a report and wait. They'll fix it. They want as many people as possible playing.