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Hello @paularuiva🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the purchases in your game!
Can you tell me which device you are using? If using a mobile device, which version of the App do you have right now?
When trying to make a purchase, do you see an error message? If so, can you post a screenshot of that error message?
Please reply by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫