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Candy Royale issues again... Sigh...
For the first time ever got the Elite challenge on a Friday right after the pop up message appeared (usually the pop up announcing elite challenge appears on a Friday but the event doesn't actually start until Saturday). This week, I opened the game in Friday, got the pop up, and the Elite 25 level challenge immediately started. And that was the last I saw of it. Yesterday, no Candy Royale at all. Today again, no Candy Royale at all. When will these constant issues go away? Why won't King fox this??
Answers
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Hi @Aries2020🤗
I know I have asked you this last time, but did not get a chance to follow up with you!
Did you ever got a chance to report this issue to the King Player Support team? If so, how did it go? Did they provide any information about the glitch and why it might be bugging your game?
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Hi @Aries2020🤗
It was last week, right? Then, the issue I have reported was with the Super Color bomb.
But, couple of weeks ago, I did take this issue with the CR in your game to the Community In-charge. Since it is an isolated issue, she wanted me to suggest you to report to the Player Support team.
Yeah! It has been a little confusing since the "Help Center" was brought in, isn't it? We can still report the issue through the Help Center itself.
I know you use multiple devices. Please follow below steps from the (mobile) device you had the issue the latest⬇️
- Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Popular Topics", then select "Events" and click on it;
- Scroll down to "Candy Royale" and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case. An agent should be contacting you within 72 hours (max). If you do not hear from anybody within 2 days, send a reply through that automated email and remind them that you are still waiting for their assistance.Contacting Player Support team is generally delayed process (which tests our patience as they are always busy taking care of all 12 King games)! But, please don't give up and be patient!
Hopefully, they will be able to look into your game and find out what's going on🤞
